Crystal Lake and Barrington Auto Repair

5
Crystal Lake Auto Repair & Tire

Everyone there is very professional, pleasant and experts in their fields.

5
Crystal Lake Auto Repair & Tire

Always great service with integrity! Never steer you in the wrong direction or recommend anything that is not needed.

5
Google
Barrington Auto Repair & Tire

5
Crystal Lake Auto Repair & Tire

They did great job

Thank you Rich

- Crystal Lake Auto Repair & Tire
5
Crystal Lake Auto Repair & Tire

Best Service !

Thanks Tim

- Crystal Lake Auto Repair & Tire
5
Crystal Lake Auto Repair & Tire

Exceed my expectations

Thanks Al, Glad we exceeded.

- Crystal Lake Auto Repair & Tire
5
Crystal Lake Auto Repair & Tire

I was very satisfied with their service , it was performed exactly as described and exactly as quoted. I would use them anytime .

Thank you for your trust and confidence

- Crystal Lake Auto Repair & Tire
5
Crystal Lake Auto Repair & Tire

I love the personal service from Douglas Automotive. Scheduled maintenance would take about 6 hours, a service representative drove me to my home and picked me up when the car was ready. Thank you.

Thank you Alice, we are here for you anytime you need us.

- Crystal Lake Auto Repair & Tire
5
Crystal Lake Auto Repair & Tire

Helpful, friendly, and professional. Reasonable prices.

5
Google
Barrington Auto Repair & Tire

I have been working with Douglas Automotive now for about five or six years. I have a 2001 Volvo S60 and a 2002 Trans Am, and both have had work done at Douglas. The Volvo is at about 225,000 miles, and I just visited Douglas again in an attempt to keep it running. It had a broken oil line to the Turbo, and it was spewing oil everywhere. I also had some additional work done, since the car was there. They identified that the rear brakes were frozen and inoperable. I really like working with Douglas, and I prefer to take my cars there rather than somewhere closer. They are one hour away from me. Because of the bad oil leak, I initially took my car to a Dealership in my town, as I didn't think I could make it to Douglas. As it turns out, the Dealership made excuses why they couldn't repair the car and told me that I would need to buy a new car. I called Carl at Douglas, and he encouraged me to have the car towed over there, which I did. They have a European car specialist there, and he is very, very good at what he does. Suffice it to say, the car has been repaired and is running just fine. I'm very grateful to Douglas for allowing me to keep my Volvo for a while longer! I also want to give a shout out to the staff, in general. I am always treated with respect, and they are happy to explain things and answer all of my (many) questions. Also, they make arrangements for me, so that I don't have to. In this case they made arrangements with the towing company to come get the car and also with Enterprise, so a car would be waiting for me to drive home after dropping off the Volvo. This is a shop that truly knows the meaning of Customer Service! I would highly recommend them to anyone who needs an outstanding mechanic or is trying to keep an older (beloved) car running.

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