Crystal Lake and Barrington Auto Repair

I went in for a broken tire rim on my Mercedes. They quoted me a price for a refurbished tire rim and I accepted. The following day I went back in for repair. They wanted to keep my old broken tire rim for a price, called core charge of $33.00. I just paid $366:00 for the refurbished tire rim and install. They wanted $33 more from me, for me to keep MY old tire rim! Total $399.00. I paid the $366.00 was glad my car was fixed, and went home. At home the windshield washer fluid started leaking....on my driveway.... I went back the next day and they told me to go away and I had no proof that they had damaged my car while working on it. Now it’s going to cost me $300- or more to fix a problem that they created. THEY BROKE MY CAR!!!

Douglas Automotive was very helpful and honest. We experienced a minor accident and they helped us find a tow and provided fair pricing estimates for all fixes needed. Mike also did some part ordering for us to ensure it didn’t end up on back order. I would recommend Douglas to anyone looking for car maintenance or repairs!

The guys at Douglas are quick to respond and repair car issues! I went twice and both times the staff got back to me quickly, gave me options on how to repair my car, and kept me informed the entire repair.

Work was great. They detailed out the bill and made much improved suggestions that even saved some money. Thanks Mike.

Honest, timely, efficient, and professional

I’ve used Douglas Automotive in Barrington for multiple vehicles over the last 5 years and have been happy with them every time!

Douglass has always fair and consistent on service. They never oversell or pressure to perform additional services or push for optional things.